Shipping policy

Domestic. 

We offer both Standard and Express shipping options within Australia. Standard shipping is complimentary on all orders and Express is $15. Free Express Shipping for orders over $150. 

All online orders are processed and shipped within 1-3 business days. 

International. 

We offer Tracked Standard shipping with AusPost on International orders. Shipping costs depend on your destination country and will be displayed at the checkout before an order is placed. Please note that this shipping cost does not include any import fees or customs duties. 

Orders to most countries can be processed automatically at checkout. For countries not currently available and International Express shipping, please email shop@chong-shop.com where we can organise a quote for you. 

International orders with a destination outside of Australia may incur customs, taxes or duties charges. Chong Shop does not accept responsibility for any customs, taxes or duties charges that may apply to your order. We are unable to estimate what charges may apply to an order and should charges apply, the receiver is responsible for payment. We recommend finding out customs information in your destination country before placing your order. Chong Shop is unable to alter the order value or mark a shipment as a gift. 

If a customer refuses to accept a shipment from Chong Shop, they are liable for any shipping fees, import charges as well as the cost of returning the shipment to Chong Shop.